HOW TO HANDLE CLIENT OBJECTIONS // Michael Janda and Mario Quezada share their thoughts on how to handle client objections, rejections, and feedback. Don’t take your clients feedback at face value. Ask questions. Be sure you understand what they are really saying. And don’t let your clients get away with blanket statements like, “I don’t like any of these.” Talk about specifics and help them articulate the exact things they like and don’t like about a design.